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FAQ


COVID-19 UPDATE

Our top priority is the health and safety of our employees and customers, so we completely redesigned our production and fulfillment center to comply with state recommended social distancing and PPE guidelines.

What does this mean for you?

  • Processing times may be delayed. Generally processing times are within 6-12business days* although currently those times vary due to the issues relating to COVID-19 and government orders and the impact to our business.  Processing times may also be extended during holidays,
  • We will notify you as soon as your order ships or if we foresee any issues with fulfilling your order.
  • You can cancel for a full refund.We have updated our return policy so you can cancel any unshipped order at any time for a full refund.

 

We appreciate your patience and understanding as we work through this together.

Thank you so much for your support!

*Please understand that business days do not include weekends or holidays such as  New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christma

DO I NEED TO CREATE AN ACCOUNT TO PLACE AN ORDER?

It’s totally up to you, you can choose to create an account or simply checkout as a guest.

WHICH COUNTRIES DO YOU SHIP TO?

We ship worldwide except for the following countries: Israel, Malaysia, Nigeria, Tunisia, Ukraine.

DO YOU OFFER FREE SHIPPING?

We sure do…

We offer Expedited Shipping at a flat rate of $15.99 or Standard Shipping of $6.99 per order. If the total amount of your order exceeds $50, the shipping will be free. 

WHAT PAYMENT METHODS DO YOU TAKE?

There are several ways to pay, including all the usual suspects: we accept Visa, MasterCard, American Express a. You can also choose to pay with PayPal.

WILL I HAVE TO PAY ANY DUTIES OR TAXES?

Customers may be liable for any customs and import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country. Therefore we suggest that you check the requirements in your country before placing an order. We will not be liable for any custom or import duties. 

CAN I CHANGE MY MIND OR AMEND MY ORDER ONCE IT’S PLACED?

We wouldn’t be human if we didn’t change our minds. Once your order is submitted, we create a four hour window so you can make any amendments prior to dispatch. Please email service@geoift.com within four hours of submitting your order to ensure we can catch it in time.

HOW CAN I TRACK MY ORDER?

You will receive a tracking number once your order has been fulfilled. 

For all shipping methods you can track your parcel using the tracking number supplied in your shipping confirmation email and then typing it in here.  

CAN I RETURN OR EXCHANGE MY ORDER?

Absolutely. With so many frames to choose from, the hardest decision is narrowing it down to ‘the one’.  We allow for a ‘Try It On’ policy for any online purchase valid for 30 days after receiving your order. Please return the item ‘as new' and in its original packaging. You are also entitled to a refund or replacement if the item is faulty. To learn more about out returns policy click here or email service@geoift.com. We do not cover any shipping fees for items returned due to change of mind. 

HOW DO I KNOW MY ORDER HAS BEEN SHIPPED?

We will send you a seperate email as soon as your package has left our warehouse.

When you purchase from our online store, you can rest assured that the products are 100% authentic. 

WHAT SIZE AM I?

WHAT CURRENCY WILL I BE CHARGED IN?

All transactions are charged in USD. Our website currency converter can help to estimate the exchange rate in your local currency.